If you are setting up automatic email forwarding, it is important to understand which email address should be entered during setup. A common mistake is using a default or example address such as [email protected]. This is only a placeholder and should not be used.
What Email Should You Enter
The email field must contain your own email address, not a system example. This should be the email you actively use for communication with clients.
You have two main options depending on how you want emails to work:
Forward All Emails to the Inbox
If you want every client message to appear inside your workspace inbox, enter the email address where your client conversations currently arrive. This allows the system to automatically pull those emails into one place so you can manage communication more easily.Set Your Reply To Email
If your goal is to control where replies go when clients respond, use the email address you want clients to reply to. This ensures all responses are directed to the correct mailbox and keeps conversations organized.