CRA T2 Error Code 364: How to Fix It When Filing Your Corporation Tax Return
If you receive CRA Error Code 364 while submitting your T2 corporation income tax return, the Canada Revenue Agency (CRA) has detected information in the return that is incomplete, incorrect, or does not match its records.
You may see a message similar to:
Error Code: 364
The information submitted is either incomplete or incorrect. For assistance, contact CRA's Corporation Internet Filing Helpdesk at 1-800-959-2803.
In many cases, Error Code 364 can be caused by a discrepancy in your corporation's Business Identification information. It can also be related to information reported on Schedule 3 or Schedule 11.
How to Fix CRA T2 Error Code 364
If you are filing your T2 return using a DIY corporate tax solution such as CloudTax T2 Basic, start by reviewing the information entered in your return.
Check your Business Identification information. Review the corporation's legal name, Business Number and other identifying information. In particular, make sure the corporation name matches the information CRA has on file. Even a discrepancy between the information entered in the return and CRA's records may prevent the return from being accepted.
Review Schedule 3 and Schedule 11. Error Code 364 may also be triggered by information entered on Schedule 3 (Dividends Received, Taxable Dividends Paid, and Part IV Tax Calculation) or Schedule 11 (Transactions with Shareholders, Officers or Employees). If either schedule applies to your corporation, review the entries carefully for missing or incorrect information.
Contact the CRA Corporation Internet Filing Helpdesk. If everything appears correct but you continue receiving Error Code 364, call the CRA at 1-800-959-2803, the number provided in the error message. CRA can confirm the information it has on file and help identify whether there is a discrepancy preventing the return from being accepted.
Still Getting Error Code 364?
If you prepared the T2 return yourself but would like an expert to review it before trying again, you can book a T2 Review & File consultation with a CloudTax CPA.
Our team can review your corporate tax return from start to finish, identify potential issues or missing information, and help you get the return ready for submission.
You can also learn more about filing your corporate return yourself using CloudTax T2 Basic. CloudTax provides a guided T2 filing workflow, supports common corporate tax schedules, includes built-in validation checks, and allows eligible corporations to submit their return electronically to the CRA. CloudTax
Frequently Asked Questions
What does CRA T2 Error Code 364 mean?
Error Code 364 generally means that information submitted with the T2 corporation tax return is incomplete, incorrect, or inconsistent with information expected by the CRA.
What should I check first for Error Code 364?
Start with the Business Identification section. Confirm that your corporation's legal name and other identifying information match CRA's records.
Can Schedule 3 cause T2 Error Code 364?
Yes. In some cases, entries on Schedule 3 can contribute to Error Code 364. Review the schedule for incomplete or incorrect information.
Can Schedule 11 cause Error Code 364?
Yes. Information entered on Schedule 11 can also be associated with this filing error. Review any shareholder, officer or employee transaction information entered on the schedule.
What if I cannot find the problem?
Call the CRA Corporation Internet Filing Helpdesk at 1-800-959-2803 and provide the error code. If you would like help reviewing the entire return, you can also book a CloudTax T2 Review & File call.