If you encounter CRA Error Code 364 when submitting your T2 corporate tax return through CloudTax, it means the CRA could not accept your submission because some information may be incomplete or incorrect.
CRA Error Message: "The information submitted is either incomplete or incorrect. For assistance, contact CRA's Corporation Internet Filing Helpdesk at 1-800-959-2803."
How to Resolve Error Code 364
This error can often be resolved by reviewing and correcting the information entered in your return.
Step 1: Verify Business Identification
Navigate to the Business Identification section of your T2 return and double-check that all information is accurate and matches the CRA's records, particularly your corporation's legal name and business number.
Step 2: Review Schedule 3 and Schedule 11
Review the information entered under:
Schedule 3 (S3): Dividends Received, Taxable Dividends Paid, and Part IV Tax Calculation.
Schedule 11 (S11): Transactions with Shareholders, Officers or Employees.
Ensure all applicable fields are completed correctly and that the information is consistent with the rest of your return.
Step 3: Resubmit Your Return
Once you've reviewed and corrected any information, click NEXT to save & try submitting your T2 return again through CloudTax.
Still Getting the Error?
If Error Code 364 persists after reviewing these sections, please contact t the CRA Corporation Internet Filing Helpdesk at 1-800-959-2803 for assistance
Note: In most cases, Error Code 364 is a CRA validation error and does not necessarily indicate a problem with CloudTax software. In many cases, reviewing and correcting the information on your return can resolve the issue.