Understanding CloudTax Audit Protection

At CloudTax, we know hearing from the CRA can feel stressful, even when you’ve filed correctly. That’s why we offer Audit Protection, designed to give you expert guidance and support if the CRA ever reviews your return.

Here’s everything you need to know about how Audit Protection works, what it covers, and what it does not cover.

Add Audit Protection for just $29 per return and get expert support if the CRA reviews your tax filing.

With Audit Protection, our team helps you understand CRA requests, guides you on what documents may be needed, and assists you in preparing a clear response.

If the CRA asks questions about your return, our tax experts step in to guide you through the process.

We help you prepare supporting documents and draft clear responses for the CRA.

No scrambling. No guessing. No unnecessary stress.

Even if you never use it, many clients appreciate the reassurance of knowing they have support available if needed.

If the CRA contacts you regarding a review, audit, reassessment, or request for information, CloudTax will not automatically know.

Clients are responsible for notifying our support team as soon as possible if they have purchased Audit Protection and receive communication from the CRA.

To begin support, please provide:

Our team requires a minimum of 7 business days to review audit inquiries, CRA letters, and supporting documentation.

Clients are responsible for:

Delays in submitting documentation or notifying our team may impact the ability to respond before CRA deadlines.

Audit Protection is a support service, not an insurance policy or guarantee against CRA reassessments.

Clients remain fully responsible for the accuracy and completeness of the information entered into CloudTax or provided during filing services.

Since users supply their own tax information, CloudTax cannot accept liability for:

Our role is to help clients:

Think of it as having an experienced team helping guide you through the CRA process.

If a client forgets to include a slip, expense, or income source while filing themselves, CloudTax is not responsible for the omission.

However, if the CRA later reviews the return, Audit Protection provides expert guidance and support throughout the process.

For clients using Review & File services, our experts can only review the information and documents provided during the appointment.

For example, if a client forgets to disclose a tax slip or source of income, there may be no way for our team to identify the missing information during the review.

In these situations:

The same principle applies to Done For You services. If information is missing from CRA records and the client does not disclose it to our team, CloudTax cannot be held responsible for omissions that were not available or communicated at the time of filing. However, our team will still assist and guide clients through the CRA review process under Audit Protection support.

Some long time CloudTax clients may still see an older Audit Protection subscription price of $15.99 per year.

This was part of our legacy Audit Protection offering and is no longer available to new clients.

Our current Audit Protection pricing is: $29 per return

Some clients notice the Audit Protection option appearing during filing even after purchasing coverage.

This usually happens because CloudTax allows users to file multiple tax profiles under one account.

Audit Protection is purchased per return, meaning:

For example, if you file for yourself, a spouse, or family members, each return can have its own Audit Protection coverage.

CloudTax Plus already includes Audit Protection for the primary user only.

If additional profiles are being filed under the same account, separate Audit Protection may still be required for those additional returns if coverage is desired.

In most cases, clients using Review & File or Done For You services do not need to purchase additional Audit Protection for their own return, since support is already included as part of those services.

However, clients may still choose to purchase Audit Protection if:

CRA reviews can happen for many reasons and are often routine. Audit Protection helps remove uncertainty by giving you access to expert guidance when you need it most.

Our goal is simple:

To help clients confidently understand, respond to, and navigate CRA reviews with professional support every step of the way.