If you receive CRA NETFILE Error Code 35-A when submitting your tax return, it means the Canada Revenue Agency (CRA) could not process your return because of a possible mismatch involving your foreign mailing address.
This is a CRA validation error, not an issue specific to CloudTax or any other tax filing software.
Why am I getting NETFILE Error Code 35-A?
This error typically occurs when the information you provided about your foreign mailing address does not match the information the CRA has on file.
You may see the following message: Result Code: 35-A
The Canada Revenue Agency is unable to process your return.
Please verify your response related to the question for foreign mailing address on file with the Canada Revenue Agency.
Make the necessary corrections and try again.
Even if your current mailing address is correct, the CRA may have different information recorded in its system.
How to fix CRA NETFILE Error Code 35-A
Step 1: Verify your address with the CRA
Sign in to your CRA My Account and review the mailing address currently on file. Pay particular attention to whether the CRA has a Canadian or foreign mailing address recorded.
Step 2: Review your answers in CloudTax
Return to your personal information section in CloudTax and verify your response to the question about having a foreign mailing address on file with the CRA.
Make sure your response is consistent with the CRA's records.
Step 3: Contact the CRA if necessary
If you're unsure what address the CRA has on file, or the information appears incorrect, contact the CRA directly at 1-800-959-8281 (individual income tax enquiries). The CRA can help you verify your address information and determine whether any updates are required.
Step 4: Resubmit your tax return
Once you've confirmed the correct information and made any necessary corrections, click NEXT to save & try submitting your return through NETFILE again.
Is Error Code 35-A a CloudTax issue?
No. Error Code 35-A is generated by the CRA during NETFILE validation.
The CRA checks the information submitted against its records. If certain information does not match, the CRA may reject the submission.
This error can occur with any CRA-certified NETFILE software, not just CloudTax.
Still having trouble?
If you've verified your information and continue receiving Error Code 35-A, we recommend contacting the CRA to confirm the mailing address details associated with your account.
You can also reach the CloudTax support team through live chat or by emailing [email protected].
Please note that CloudTax cannot view or change the mailing address the CRA has on file for you.