Troubleshooting Submission Errors
Encountered an error during submission? Check how to fix it and resubmit—we're here to help!
Common NETFILE and CRA Error CodesEncountering NETFILE or CRA errors can be frustrating. This guide explains common errors, their causes, and solutions to resolve them.
Ineligible CPP Overpayment ClaimError 92124 occurs if you claim a CPP overpayment on a return filed more than four years late. Here's how to fix it.
Ineligible EI Overpayment ClaimWhen filing your tax return, Error 450 occurs if you claim EI overpayment on a return filed more than three years late. Here's how to fix it
Fixing NETFILE Error: Information Doesn't Match CRA RecordsThe article provides a step-by-step guide to resolving common NETFILE submission errors with the Canada Revenue Agency (CRA), focusing on issues where personal information doesn't match CRA records.
Why You Can’t Submit Your Tax Return When It’s “Joined” With Your Spouse’s — and How to Fix ItA clear, step-by-step guide explaining why a CloudTax user might be unable to submit their tax return when it’s joined with their spouse’s and how to quickly fix it by…
How to Fix NETFILE Error Code 21: “The Canada Revenue Agency was unable to accept your return, as your NETFILE Access Code did not match our records”This article explains what the NETFILE Access Code is, why Error Code 21 occurs when it doesn’t match CRA records, and how to easily resolve it or file your tax…
CRA NETFILE Error Code 92124 or 84 Explained: CPP and EI Overpayment Errors on Older ReturnsCPP and EI Overpayment Errors and How to Fix Them on CloudTax
Where to find your CloudTax Account PIN
Why Am I Being Asked for Dependant Information When I Have None?
Child Care Expenses Box Is Disabled? Here’s How to Fix It When Filing Your Canadian TaxesIf the child care expenses box is not letting you enter an amount while filing your Canadian tax return, it usually means a required setup step is missing. This is…